Have a question, found a bug, or want to share feedback? We'd love to hear from you. Typical response time is under 48 hours.
Whether you need help getting started, have a feature request, or just want to say hi — we're always happy to hear from our community.
We typically respond within 24–48 hours on business days.
Open the app, go to Settings → Playlists, and tap "Add Playlist". You can add an M3U URL or Xtream Codes credentials. Your playlist loads instantly.
Go to your device's App Store or Google Play settings → Subscriptions → Aer Player → Cancel. Your premium access continues until the end of the billing period.
Check your internet connection first. If the issue persists, the problem is likely with your IPTV provider's server. Try another channel to confirm.
Yes. All credentials are stored using platform-level encryption (iOS Keychain / Android Keystore). We never transmit your login data to our servers.
While playing a stream, tap the Cast icon in the player controls. Your device and Chromecast must be on the same Wi-Fi network.
Go to Settings → Parental Controls → Set PIN. You can then lock specific categories so they require the PIN to access.